Refund policy

The Nexus Return & Refund Policy

Because trading cards and collectibles can change in value quickly, most purchases are final sale.

Final-Sale Items

The following items cannot be returned, exchanged, or refunded:

  • Individual trading cards
  • Graded cards and slabs
  • Factory-sealed trading card products
  • Booster packs, booster boxes, collection boxes, ETBs, tins, decks, and cases
  • Mystery products, repacks, prize products, and promotional items
  • Clearance or discounted merchandise
  • Gift cards
  • Event tickets, vendor tables, entry fees, and deposits

Please inspect individual cards, graded cards, and sealed products before completing an in-store purchase.

Opening or altering a product makes it ineligible for any return. We cannot provide refunds because of the cards pulled, product value, missing “hits,” print quality, centering, factory damage, or manufacturer collation. These issues must be addressed directly with the product manufacturer.

Supplies and Other Merchandise

Unopened card supplies and other non-collectible merchandise may be exchanged or returned for store credit within 7 days of purchase.

To qualify:

  • The original receipt is required.
  • The item must be unused and unopened.
  • All original packaging, tags, and seals must remain intact.
  • The item must be in resalable condition.

Cash refunds are not offered for these items.

Incorrect, Damaged, or Misrepresented Orders

If you receive the wrong item, an item is missing, or your order arrives damaged, contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the problem
  • Clear pictures of the item
  • Pictures of the shipping package and label

Do not open, alter, or dispose of the product or packaging while the issue is being reviewed.

If The Nexus confirms that an item was shipped incorrectly, damaged in transit, counterfeit, or materially different from its listing, we will provide an appropriate replacement, store credit, or refund. The item may need to be returned before the resolution is issued. When the issue is our mistake, The Nexus will cover approved return shipping.

Shipping Damage

Damage limited to a product’s exterior packaging does not automatically qualify for a refund when the collectible contents remain protected and unaffected. Minor factory imperfections may be considered normal for collectible products.

Claims involving lost or damaged packages will be reviewed using the carrier’s tracking and delivery information.

Order Cancellations

Orders may be canceled only before they have been processed, packed, or shipped. Cancellation requests are not guaranteed.

Preorders, special orders, vendor tables, deposits, and products purchased during significant market-price changes cannot be canceled unless otherwise stated.

Online Marketplace Purchases

Orders placed through eBay, TCGplayer, Whatnot, or another third-party marketplace are also subject to that platform’s rules. If a platform’s required policy conflicts with this policy, the platform’s policy will control that transaction.

Return Approval

Do not mail or bring back an item expecting a return without first contacting The Nexus. Unauthorized returns may be refused.

The Nexus reserves the right to deny returns involving opened, altered, switched, tampered-with, or fraudulently represented merchandise.

By completing a purchase, the customer acknowledges and accepts this policy.

Short Checkout Sign

I would display this at the register:

ALL TRADING CARDS AND COLLECTIBLES ARE FINAL SALE

Singles, slabs, sealed products, packs, mystery products, promotional items, event purchases, and gift cards cannot be returned or exchanged.

Unopened supplies may be returned for store credit within 7 days with the original receipt.

Please inspect your purchase before completing the transaction.

Florida Refund Policy Notice

This return and refund policy is posted and enforced in accordance with Florida Statute § 501.142.

All trading cards, graded cards, sealed trading card products, collectibles, mystery products, promotional items, event purchases, and gift cards are sold as final sale, with no cash refund, store credit, or exchange except when The Nexus confirms that an item was incorrect, materially misrepresented, counterfeit, or damaged due to an error by The Nexus.

Unopened card supplies and eligible non-collectible merchandise may be returned for store credit within 7 days of purchase with the original receipt, provided the merchandise remains unused, unopened, and in its original packaging.

By completing a purchase, the customer acknowledges that this policy was available at the point of sale and agrees to its terms.