Shipping policy

Shipping Policy

Effective date: August 20, 2026

This Shipping Policy applies to orders placed through thenexusgnv.com and should be read together with The Nexus Terms of Service and Return and Refund Policy.

Order Processing

In-stock orders are normally processed within 1–3 business days, excluding weekends and holidays.

Processing time is the time required to verify, prepare, package, and transfer an order to the carrier. It does not include carrier transit time.

Processing may take longer because of:

  • High-volume releases or sales
  • Payment or address verification
  • Suspected fraud
  • Severe weather
  • Holidays
  • Carrier interruptions
  • Products requiring special handling

Orders cannot be changed or canceled after they have been processed, packed, or transferred to the carrier.

Shipping Rates

Available shipping methods and charges are calculated and displayed during checkout based on the order’s destination, size, weight, value, and selected service.

Any estimated delivery date shown during checkout is an estimate and not a guaranteed delivery date unless the carrier specifically identifies the service as guaranteed.

Free-shipping promotions, when available, apply only to qualifying orders and destinations. The Nexus may select the carrier and service used for free shipping.

Shipping Destinations

We ship only to destinations made available during checkout.

Certain products, high-value orders, oversized orders, or restricted destinations may not qualify for every shipping option. We may decline or cancel an order when we cannot safely or reasonably ship it to the submitted destination.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other destination charges associated with international shipments, if international shipping is offered.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your address before completing checkout. If you discover an error, contact us immediately. Address changes are not guaranteed after an order has been submitted.

The Nexus is not responsible for delays, failed delivery, or additional charges resulting from an incorrect or incomplete address supplied by the customer.

If a package is returned because of an incorrect address, refusal, failed delivery, or failure to retrieve the package, the customer may be responsible for the cost of reshipping it. Any eligible refund will be handled according to our Return and Refund Policy.

Tracking

When tracking is available, the customer will receive tracking information after the shipping label is created.

Tracking activity may take time to appear. A shipping confirmation does not necessarily mean the carrier has completed its first physical scan.

Customers are responsible for monitoring tracking and making reasonable arrangements to receive their packages.

High-Value Orders

For fraud prevention and package security, The Nexus may require:

  • Signature confirmation
  • Shipping insurance
  • Adult signature
  • Identification verification
  • Delivery to the billing address
  • In-store pickup
  • Additional payment verification

These requirements may be added at our discretion based on the value, destination, products, payment information, or fraud risk associated with an order.

A signature requirement cannot be removed after shipment.

Delivery Estimates and Carrier Delays

Delivery estimates are provided by the carrier and are outside the direct control of The Nexus.

We are not responsible for ordinary carrier delays caused by weather, holidays, service interruptions, transportation problems, or other circumstances outside our reasonable control. However, we will comply with applicable laws concerning unshipped or significantly delayed orders.

If we cannot ship within the time promised—or within the legally applicable period when no time was stated—we will provide an appropriate delay notice, cancellation option, or refund as required by the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule.

Preorders

Release dates are estimates provided by manufacturers and distributors and may change without notice.

Preorder products will generally ship after they are released and received by The Nexus. We cannot guarantee delivery on the official release date.

Orders containing both preorder and in-stock merchandise may be held until all products are available. Customers who want in-stock merchandise shipped separately should place a separate order.

Distributor allocations may be reduced or canceled. If The Nexus cannot fulfill a preorder, the amount paid for the unavailable merchandise will be refunded. Additional preorder conditions stated on the product page are incorporated into this policy.

Multiple Packages

Orders may be divided into multiple shipments based on product availability, size, value, or fulfillment location.

Receiving only part of an order does not necessarily mean an item is missing. Separate tracking information may be provided for each package.

Local Pickup

Local pickup may be available at:

The Nexus Collector Market
215 NW 10th Avenue
Gainesville, Florida 32601

Wait until you receive confirmation that your order is ready before arriving.

The person collecting the order may be required to present:

  • The order confirmation
  • A valid photo ID
  • The payment card used for the purchase

Orders will only be released during available pickup hours. Another person may not collect a high-value order without prior approval and identity verification.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask other household members, neighbors, front-office staff, or property management.
  3. Allow until the end of the next business day, because carriers occasionally scan packages before final delivery.
  4. Contact the carrier and request delivery information.
  5. Contact The Nexus if the package remains missing.

We will review available tracking, delivery confirmation, insurance, and carrier information. Customers must cooperate with any carrier, insurance, or payment-provider investigation.

A carrier’s confirmed delivery does not automatically guarantee a replacement or refund. Any resolution will depend on the facts, available coverage, carrier findings, and applicable law.

Lost Packages

A package is not considered lost merely because tracking has stopped updating temporarily.

If tracking has not updated for an unusual period, contact us so we can determine whether a carrier claim or investigation is appropriate.

Approved replacements or refunds for lost shipments will be issued only after required documentation has been received and the applicable investigation has been completed, except when applicable law requires an earlier resolution.

Damaged Shipments

Contact The Nexus within 48 hours of delivery if an order arrives damaged.

Include:

  • Your order number
  • Clear pictures of the shipping box or mailer
  • Pictures of the shipping label
  • Pictures of all packing materials
  • Pictures of the damaged merchandise
  • A description of the damage

Keep the product, original packaging, and shipping materials until the claim is resolved. Do not open, alter, discard, or return the product without instructions from The Nexus.

Failure to retain the packaging or provide reasonable documentation may prevent us from completing a carrier claim.

Opening a sealed collectible product after visible shipping damage is discovered may make the product ineligible for return.

Collectible Packaging

Trading card products and collectibles may have minor factory or shipping imperfections, including small dents, scratches, loose wrapping, print variations, or slight corner wear.

Minor cosmetic damage to exterior packaging does not automatically qualify for a refund when the product remains sealed, authentic, and usable. Significant damage will be reviewed individually under our Return and Refund Policy.

The Nexus is not responsible for card damage, printing defects, missing hits, or collation problems discovered inside an intact factory-sealed product. Those concerns generally must be submitted to the manufacturer.

Incorrect or Missing Items

Contact us within 48 hours of delivery if your shipment contains an incorrect item or appears to be missing merchandise.

Include photographs of everything received, the shipping package, label, and packing materials. Do not open an incorrectly shipped sealed product.

If The Nexus confirms the error, we will provide an appropriate replacement or refund and cover approved return shipping when a return is required.

Unauthorized Returns

Do not return a package without first receiving approval and instructions from The Nexus.

Refusing delivery or sending merchandise back without authorization does not guarantee a refund. Unauthorized returns may be refused or handled under our Return and Refund Policy.

Marketplace Orders

Orders placed through eBay, TCGplayer, Whatnot, or another third-party marketplace are also governed by that platform’s shipping and buyer-protection rules.

If a marketplace’s mandatory rules conflict with this policy, the marketplace rules will control that transaction to the extent required.

Changes to This Policy

We may update this Shipping Policy when our shipping methods, carriers, services, or legal requirements change. Updates will be posted with a revised effective date.

Contact The Nexus

The Nexus Collector Market
215 NW 10th Avenue
Gainesville, Florida 32601
Website: thenexusgnv.com⁠

Shipping questions and claims may be submitted using the contact method available on our website.

Federal Shipping Notice

This policy is intended to operate consistently with the FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435. If an online order cannot be shipped within the promised period, federal rules generally require the merchant to obtain the customer’s consent to the delay or provide a refund for the unshipped merchandise.